Privacy Policy

Ordering and Payments

   - Orders are subject to show. We reserve the Right to waste or cancel any order for any reason.

   - Prices are in the Currency Stated on our website, and payment must be made in full before Dispatch.

Shipping and Delivery

   - We Aim to dispatch orders expeditiously, but delivery times may vary. We are not responsible for any delays caused by third-party carriers or any unexpected circumstances.

   - International customers are responsible for any customs duties or taxes imposed by the various countries.

Returns and Exchanges

   - We accept returns within a stated timeframe from the date of receipt, provided the items are unused and in their original packaging.

REFUND POLICY:

At Pointehavenliving, we are committed to providing Our Customers with high-quality products and exceptional service. We understand that sometimes circumstances may appear where a refund is necessary. Our Refund Policy outlines our procedures and guidelines regarding refunds for purchases made through our platform.

Eligibility for Refunds:

   - Refunds are only relevant to purchases made directly through Pointehavenliving Website.

   - Products must be returned in their original condition, pristine, and with all original tags attached.

   - Refunds are not acceptable to personalized or custom-made items unless they are damaged or do not meet the stipulation agreed upon during the order process.

   - The appeal for a refund must be made within 20 days from the date of purchase.

Refund Process:

   - To initiate a refund, customers must contact our customer service team via email info@pointehavenliving.com or by filling out the Complaint/Inquiry form

   - Customers must provide the order number, details of the item(s) being returned, and the reason for the refund request.

   - Once the request is received and approved, customers will be supplied by instructions on how to return the item(s).

Return Shipping:

   - Customers are answerable for all return shipping costs unless the item received is defective, damaged, or does not match the order specifications.

   - It is recommended that customers use a detectable shipping method when returning items to assure the safe delivery of the package.

   - Pointehavenliving will not be accountable for any lost or damaged returns during transport.

Inspection and Approval:

   - Refunds will only be expressed once the returned item(s) have been inspected and approved.

   - If the item(s) do not meet the suitable criteria, Pointehavenliving refuse the right to deny the refund request or offer a partial refund.

Refund Methods:

   - Authorized refunds will be processed using the original payment method used for the purchase.

   - Refunds may take up to 10-15 working days to reflect in the customer's account, depending on the payment provider and banking association.

Non-Refundable Items:

   - Shipping charges, including sent shipping fees, are non-refundable.

   - Gift cards, promotional items, and clearance/sale items are non-refundable.

Customer Satisfaction:

  - We strive to ensure complete customer satisfaction with every purchase. If you have any concerns or issues regarding your order, please contact our Customer Service Team customer info@pointehavenliving.com, and we will do our best to address your concerns without delay and effectively.

By making a purchase from Pointehavenliving, you acknowledge that you have read, understood, and agreed to the terms and conditions of our Refund Policy

This Refund Policy is subject to change without previous notice. Any updates or revisions to the policy will be posted on our website.

   - Exchanges are subject to Product Availability.

Quality Assurance

   - We Strive to provide high-quality accessories of Pointehavenliving. If you receive a defective or damaged item, please Contact us promptly for resolution.

Intellectual Property

   - All content on our website, including Images and Product Descriptions, is our intellectual property and may not be used without permission.

Privacy Policy

   - We Respect your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

Limitation of Liability

   - We are not liable for any direct, indirect, unplanned, or consequential damages arising from the use of our products or website.

Governing Law

   - These terms are governed by the laws of [Your Jurisdiction]. Any disputes will be resolved in the appropriate courts of [Your Jurisdiction].

Modification of Terms

    - We Reserve the right to update or modify these terms at any time. It is your responsibility to review them periodically.